Frequently Asked Questions

Is it really a pitch black dining room?
Yes! The dining rooms are completely dark. At O.Noir we do everything possible to eliminate the various sources of light, and request our guests to turn off cell phones, hide luminous watches, and remove any materials or devices that may shine light in the dark. While this is rather a voluntary requirement and there is no forceful policing, we ask each guest to respect all the rights and interests of surrounding guests and the core concept O.Noir has created for them.
Why are the waiters blind?
The visually-impaired are the best people capable of doing the job in such a context. You will become blind for 1-2 hours and you really must be able to trust your waiter. It is a true “transfer of trust” and an amazing approach to raise awareness about vision impairment and disability in general. A group of professional, talented, and very kind waiters are always ready to serve you at O.Noir Toronto.
How can we see the menu?
Upon arrival our hosts will be taking your orders in the lit bar once you have viewed the menu. However, you can order more drinks or extra food directly from your waiter in the dining room.
Is the kitchen dark too?
The kitchen is lit and the cooks are not visually-impaired.
How long does the experience last?
The average will be around 1.25 to 1.5 hours. To accommodate this, we provide at least 2 hours for our guests for each of the two services. On occasion, when guests arrive significantly later than required, we may ask them to order a 2-course meal instead of a 3-course with relatively faster food service, so that delay is minimized and it does not influence the time and services for other guests.
What is the dress code?
Casual wear is fine. Clothing material that potentially emits light in the dark is not welcomed.
What if I need to make a phone call or go to washrooms during dinner?
You can ask the waiter to take you outside the dining room, and either make phone calls (mobile phones need to be off in the dining room) or go to washroom. You can go back to the dining room afterwards with the help of your waiter.
What happens if we forget something in the dark room?
If at any time you need to go back to the dining area, please ask for assistance from the staff. O.Noir dining rooms are not open to any guest for viewing when lit to preserve the whole imagination for all.
Can we bring our own wine?
No. We do have a fully licensed bar with a variety of wine and drinks.
Can we bring our own desserts?
No. Only in rare occasions may you bring a cake with our permission, and we will help you cut and serve the cake to your table with a small service fee ($3, plus 13% tax and 15% tip, total $3.9) per person.
Does the restaurant also serve meal and drink in lit area?
We generally only serve meals in the dark. In case of 1-2 people in a large group deciding not to have dinner in dark but to stay and eat in the same location, we can occasionally offer meals in a lit area. This option may also be offered to few customers who come at a time in between our two service times, though we do not plan to offer this in general situations.  Guests who come well earlier than reserved dinner time may enjoy a drink or two in the lit bar / lounge area if it does not interrupt dark room services.
Are children accepted?
Yes! Children aged 6 and up are welcome. However, we do not offer a special menu or price for kids.
What about food allergies?
We do accommodate people with allergies. They must mention it to our hosts upon arrival.
What are the methods of payment?
Cash, Debit, Visa and Mastercard (we don’t take American Express). Payments are made in the lit bar, normally after dining, though guests may choose to pay ahead of completion time to speed up the process when all food/drink items are ordered.
Do you have special prices for groups?
Yes! Please contact us for further details if you have a group of more than 13 people. Due to our uniqueness and level of service, high discount rates or commercial advertisements offerings are not available. Group rates are not available on Fridays, Saturdays, and busy holidays.
Do you offer gift certificates
Yes! O.Noir Gift Certificates are $50 each. They can be purchased either in the restaurant, or by calling 416.922-NOIR (6647) with credit card information after 5 pm each day, and we then mail them to you or to someone on your behalf. With time constraints, we can keep the certificates in the manager office here until your guests identify and pick them up on dining day, while a scanned copy of the certificates and receipt can be emailed to you. They are not offered in electronic form.
Can we change or cancel reservations?
Yes, changes of reservations (such as the date or the number of people for dining) or cancellation can be made. For a booking size of 5 people or more, we request at least a 24-hour notice for cancellation or changes. For smaller bookings (<5), notification before noon of the reserved dining date is required. Please consult with O.Noir management for the cancellation policy for corporate events or groups of 30 or more.
How many seats does the restaurant have?
Over 140 seats + a lit lounge where you can enjoy your drinks before coming into the dining room.
Do you provide parking?
No. There is no restaurant parking and no free parking.  However there is machine-controlled parking on the lot at the back of the building provided by our associated hotel (Town Inn Suites, a tall building standing above the restaurant, of the same address).  Most guests choose to park on the corner of Church & Bloor (with green machines). There are street meter parking spots on Charles St. and other nearby parking lot (such as service at Charles & Young) as well.
Are O.Noir Toronto and O.Noir Montreal the same company?
The two O.Noir restaurants share the same trade name, dine-in-dark concept, website, and occasionally some booking and business information, and were both opened under the supervision of O.Noir founder Moe Alameddine. But they are independently operated and belong to different owners and companies. O.Noir Toronto also is a larger facility and has a larger number of seats.