Frequently Asked Questions

Is it really a pitch black dining room?
Yes! The dining rooms are completely dark. At O.Noir we do everything possible to eliminate the various sources of light, and request our guests to turn off cell phones, hide luminous watches, and remove any materials or devices that may shine light in the dark. While this is rather a voluntary requirement and there is no forceful policing, we ask each guest to respect all the rights and interests of surrounding guests and the core concept O.Noir has created for them.
Why are the waiters blind?
The visually-impaired are the best people capable of doing the job in such a context. You will become blind for 1-2 hours and you really must be able to trust your waiter. It is a true “transfer of trust” and an amazing approach to raise awareness about vision impairment and disability in general. A group of professional, talented, and very kind waiters are always ready to serve you at O.Noir Toronto.
How can we see the menu?
Upon arrival our hosts will be taking your orders in the lit bar once you have viewed the menu. However, you can order more drinks or extra food directly from your waiter in the dining room.
Is the kitchen dark too?
The kitchen is lit and the cooks are not visually-impaired.
How long does the experience last?
The average will be around 1.25 to 1.5 hours. To accommodate this, we provide at least 2 hours for our guests for each service. On occasion, when guests arrive significantly later than required, we may ask them to order a 2-course meal (main + dessert) instead of a 3-course with relatively faster food service, so that delay is minimized and it does not influence the time and services for other guests.
What is the dress code?
Casual wear is fine. Clothing material that potentially emits light in the dark is not welcomed.
What if I need to make a phone call or go to washrooms during dinner?
You can ask the waiter to take you outside the dining room, and either make phone calls (mobile phones need to be off in the dining room) or go to washroom. You can go back to the dining room afterwards with the help of your waiter.
What happens if we forget something in the dark room?
If at any time you need to go back to the dining area, please ask for assistance from the staff. O.Noir dining rooms are not open to any guest for viewing when lit to preserve the whole imagination for all.
Can we bring our own wine?
No. We do have a fully licensed bar with a variety of wine and drinks.
Can we bring our own desserts?
No. Only in rare occasions may you bring a cake with our permission, and we will help you cut and serve the cake to your table with a small service fee ($3.5, plus 13% tax and 18% tip, total $4.67) per person.
Does the restaurant also serve meal and drink in lit area?
We generally only serve meals in the dark. In case of 1-2 people in a large group deciding not to have dinner in dark but to stay and eat in the same location, we can occasionally offer meals in a lit area. This option may also be offered to few customers who come at a time in between our two service times, though we do not plan to offer this in general situations.  Guests who come well earlier than reserved dinner time may enjoy a drink or two in the lit bar / lounge area if service staff are available and if it does not interrupt dark room services.
Are children accepted?
Yes! Children aged 6 and up are welcome. However, we do not offer a special menu or price for kids.
What about food allergies?
We do accommodate people with allergies. They must mention it to our hosts upon arrival.
Do you offer gift certificates
Yes! O.Noir Gift Certificates are $50 and $60 each. They can be purchased either in the restaurant, or by calling 416.922-NOIR (6647) with credit card information after 5 pm each day, and we then mail them to you or to someone on your behalf. With time constraints, we can keep the certificates in the manager office here until your guests identify and pick them up on dining day, while a scanned copy of the certificates and receipt can be emailed to you. They are not offered in electronic form.  Gift certificates are honored as cash and are non-refundable.
What are the methods of payment?
Cash, Debit, Visa and Mastercard (we don’t take American Express). Payments are made in the lit bar, normally after dining, though guests may choose to pay ahead of completion time to speed up the process when all food/drink items are ordered.
Do you have special prices for groups?
Yes! Please contact us for further details if you have a group of 15 or more. Due to our uniqueness and level of service, high discount rates or commercial advertisements offerings are not available. Group rates are not available on Fridays, Saturdays, and busy holidays.
What are typical tip level ?
18% is typical from Onoir guests.  Sometimes staff at cashier station near the bar may suggest a tip level around 18%, on behalf of the blind servers or all service staff.  But guests should make their comfortable decision about how much to tip, and O.Noir management requires staff to respect guest’s ultimate right.
Can we change or cancel reservations?
Yes, changes of reservations (such as the date or the number of people for dining) or cancellation can be made. For a booking size of 4 people or more, we request at least a 24-hour notice for cancellation or changes. For smaller bookings (<4), notification before noon of the reserved dining date is required. Please consult with O.Noir management for the cancellation policy for corporate events or groups of 30 or more.
How many seats does the restaurant have?
Over 150 seats + a lit lounge where you can enjoy your drinks before coming into the dining room.
Do you provide parking?
No. It’s in downtown distract and there is no restaurant parking and no free parking.  Most guests choose to park on the large corner lot of Church & Bloor (with green machines). There are street meter parking spots on Charles St. and other nearby parking lot (such as service at Charles & Young) as well.
How is Accessibility of the Restaurant
For guests with wheelchairs or with some disability to walk by stairs, access to the restaurant through the elevator of the building (Town Inn hotel) via front entrance (at 620 Church St.) is the best option. There are a few steps inside the restaurant, and wood ramps can be provided to allow guests to reach anywhere in the restaurant.  The washrooms are not fully fit with wheelchairs and guests have to find own solutions as done previously.
Are O.Noir Toronto and O.Noir Montreal the same company?
The two O.Noir restaurants share the same trade name, dine-in-dark concept, website, and occasionally some booking and business information, and were both opened under the supervision of O.Noir founder and former owner Moe Alameddine. But they are independently operated and belong to different owners and companies. O.Noir Toronto also is a larger facility and has a larger number of seats.

Notice and Disclaimer:  There are very small fraction of guests who may feel less comfortable after entering the dark room.  Guide servers may suggest you to stay longer and adjust yourself, and many do become more comfortable and then enjoy the whole experience.  But it is the responsibility of the guests who should judge your anxiety level and decide whether to stay or to be guided out of the dark room. 

  1. A little pricier than an average night out but the food is delicious and it’s an amazing experience.
    Went first with friends, back again with family, including my 9 year old son and just booked again for a third time. Everyone thoroughly enjoyed it. Wait staff were also super nice and service is reasonably quick (not an experience to be rushed anyway). I would definitely recommend experiencing an evening here.

  2. I had such a lovely experience here, something different for sure! The meal was well seasoned, the plates were well timed and the server was doing amazing considering he was handling at least 8 tables in different stages of meal service.
    The difference between 18% and the 20% tip option was $1.50, really not a big deal at all.
    I am glad the tips are pooled and distributed to all the enthusiastic staff, excellent experience. I felt no pressure to tip at a certain level, they simply did the math for me, and entered it into the machine ahead of time.

    • Thanks for visiting and for the positive perspective.

  3. I want to check this restaurant out. I can’t wait, and don’t mind tipping 20% if the service and food is good. Dinner out is a special occasion for my partner and I. ‘See’ you there soon!

    I’ve been to this restaurant twice. Both times the lady taking our payment tells you quite loudly (and in front of all the staff/customers) that almost everyone tips at least 18% and they know you’ll get embarrassed in front of everyone else if you don’t tip at least that much. Such a shady practice.
    Don’t believe me? Look at the reviews on Google and TripAdvisor, you can even do a word search for “tip” or “18%” and you’ll see a mountain of other people complaining about this.
    Sometimes the owner will respond to those reviews saying they’ll speak to their employees about this, but considering this has been an issue for YEARS…I’m willing to bet the owner is the one who actually encourages this practice so that he gets more money. So greedy.
    Everyone avoid this restaurant!!!!

    • Tip income is for the employees only and not as part of business income, and Ontario made it into law. Hence, the owner has indeed allowed key staff to make best judgement when communicating with guests about this. High tips is an disadvantage for restaurant business, as it cannot increase price as much even when cost to lease space and to buy foods has increased so dramatically. The owner allowed staff to talk to guests as kindness to employees and respect the fact that employees control this part of income. But you are right it has to be done in a way not changing the fact that guests decides how much to tip. The owner did talk to staff and things have been greatly improved – compliants are much less this year and staff have communicated in a more suggestive way. Guests have the right to decide tip amount and should not feel embarrased – there is a note in cashier station about this.

  5. The waitress took a 20% tip without my knowledge your company is a scam i want my $21.24 back !

    • Did you keep the payment slip or receipt ? You can email it to owner and he may consider a refund if it is verified that
      you did not know it during payment. You may remove the wording
      such as company is a scam – onoir is not a scam, but a couple
      of employees might have suggested tip level in a way causing
      guests not comfortable or not informed properly. We will advise
      staff about better communication

  6. Do you offer gift cards or gift certificates

    • Yes, it’s $50 or $60 each. You can either come to the restaurant during opening hour
      to purchase, or call us to provide credit card and we then send the certificates to you.


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