Frequently Asked Questions

Yes! The dining rooms are completely dark. At O.Noir we do everything possible to eliminate the various sources of light, and request our guests to turn off cell phones, hide luminous watches, and remove any materials or devices that may shine light in the dark. While this is rather a voluntary requirement and there is no forceful policing, we ask each guest to respect all the rights and interests of surrounding guests and the core concept O.Noir has created for them.

There would also be guests who prefer to have a quiet experience, while others enjoy loud conversations in the dark.  If the sound and atmosphere become too excessive (close to unbearable level) to particular guests, please alert our server(s) and when possible you may be re-located.

The visually-impaired are the best people capable of doing the job in such a context. You will become blind for 1-2 hours and you really must be able to trust your waiter. It is a true “transfer of trust” and an amazing approach to raise awareness about vision impairment and disability in general. A group of professional, talented, and very kind waiters are always ready to serve you at O.Noir Toronto.

Upon arrival our hosts will be taking your orders in the lit bar once you have viewed the menu. However, you can order more drinks or extra food directly from your waiter in the dining room.  Remotely, you can view online www.onoirtoronto.com/menu

The kitchen is lit and the cooks are not visually-impaired.

Average around 1.5 hours (in range of 1.25-2.5hrs, depending on number of guests at a time and quantity of orders for food dishes and drinks).  We provide at least 2 hours to our guests for each service.

Note 1: when guests arrive significantly later (30-min) than reserved, we may ask them to order a 2-course meal (main + dessert) instead of 3-course meal, or may re-schedule to another day (if delay over 45-min).

Note 2:  when guests have an important activity after dinner (e.g. concert, shows, air-flights), please notify upon arrival and we will try our best to accommodate the required departure time.

Casual wear is fine. Clothing material that potentially emits light in the dark is not welcomed.

You can ask the waiter to take you outside the dining room, and either make phone calls (mobile phones need to be off in the dining room) or go to washroom. You can go back to the dining room afterwards with the help of your waiter.

If at any time you need to go back to the dining area, please ask for assistance from the staff. O.Noir dining rooms are not open to any guest for viewing when lit to preserve the whole imagination for all.

No. We do have a fully licensed bar with a variety of wine and drinks.

No. Only in rare occasions may you bring a cake with our permission, and we will help you cut and serve the cake to your table in the dark with a service fee ($5, plus 13% tax and typical tip) per person.

We generally only serve meals in the dark. In case of 1-2 people in a large group deciding not to have dinner in dark but to stay and eat in the same location, we can occasionally offer meals in a lit area. This option may also be offered to few customers who come without reservation or not within scheduled seating times, though we do not plan to offer this in general situations. Guests who come well earlier than reserved dinner time may enjoy a drink or two in the lit bar / lounge area if service staff are available and if it does not interrupt dark room services.

Yes!  Children aged 6 or above normally enjoy well, and there are no strict age restrictions (from past experience, parents may judge kids aged 5 or below about their patience level and ability to stay long in the dark).  We do not offer a special menu or price for kids.

We do accommodate people with allergies. They must mention it to our hosts upon arrival.

Yes! ONoir Gift Certificates are $50, $60 or $75 each, covering a two-course meal, a three-course meal, or a three-course and a drink, including tax, respectively.  They can be purchased either in the restaurant, or by calling 416-922-NOIR (6647) with credit card information, and we then email you a scanned copy.  They are not offered in electronic form. Gift certificates are honored as cash, non-refundable and with no expiry date.

Cash, Debit, Visa and Mastercard (we don’t take American Express). Payments are made in the lit bar, normally after dining, though guests may choose to pay ahead of completion time to speed up the process when all food/drink items are ordered.

Yes! Please contact us for further details if you have a group of 15 or more. Due to our uniqueness and level of service, high discount rates or commercial advertisements offerings are not available. Group rates are not available on Fridays, Saturdays, and busy holidays.

18% is typical in downtown Toronto and from Onoir guests.  Guests should make their comfortable decision about how much to tip, and O.Noir management requires staff to respect guest’s ultimate rights.

Yes, changes of reservations (such as the date or the number of people for dining) or cancellation can be made. For a booking size of 4 people or more, we request at least a 24-hour notice for cancellation or changes. For smaller bookings (<4), notification before noon of the reserved dining date is required. Please consult with O.Noir management for the cancellation policy for corporate events or groups of 20 or more.

Over 155 seats in dark rooms + a lit lounge where you can view menu and complete orders before coming into the dining room.

No. It’s in downtown distract and there is no restaurant parking and no free parking. Most guests choose to park on the large corner lot of Church & Bloor (with Green P machines, at $10 + tax for overnight flat). There are street meter parking spots on Charles St. and other nearby parking lot (such as service at Charles & Young) as well.

For guests with wheelchairs or with some disability to walk by stairs, access to the restaurant through the elevator of the building (Town Inn hotel) via front entrance (at 620 Church St.) is the best option. There are a few steps inside the restaurant, and portable wood ramps can be provided to allow guests to reach anywhere in the restaurant. The washrooms are not fully fit with wheelchairs and guests have to find own solutions as done previously.  Please notify us before arrival in case of need for assistance.

The two O.Noir restaurants share the same trade name, dine-in-dark concept, website, and occasionally some booking and business information, and were both opened under the supervision of O.Noir founder and former owner Moe Alameddine. But they are independently operated and belong to different owners and companies. O.Noir Toronto is a larger facility with a larger number of seats, the largest of this kind in the world.